Reference

Terms That Cover Your Account on puna33

These terms set out what you agree to when you open and use a puna33 account — from how deposits work with DANA, OVO, and GoPay, to how we handle disputes and account access. Access is available where local law in Indonesia permits.

Account eligibility appliesLocal payment terms includedJurisdiction-dependent accessDispute process outlinedSubject to applicable law
puna33 Terms That Cover Your Account on puna33
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a dispute, our support team handles account and policy queries directly. Reach out through the channel that works for you.

Team online

Live Chat

Open the chat window from your account dashboard. Available for account, payment, and terms queries during operating hours.

Email Support

Send your query to our support address from your registered email. We respond to terms and account disputes in writing.

Account Help Centre

Log in and visit the Help section for self-service answers on account rules, wallet verification, and withdrawal conditions.

HOW WE HANDLE IT

Account Security and Your Data Under These Terms

puna33 applies account-level security and data practices that align with these terms. Here is how we handle the key areas.

Data Retention

We keep account and transaction records for as long as required by applicable regulations. You can request a summary of your data by contacting support from your registered email.

Cookie Use

We use session and functional cookies to keep your account active and remember your payment preferences. You can manage cookie settings from your browser at any time.

Account Security

Your account is protected by password and OTP verification. Never share your login credentials. If you suspect unauthorised access, contact support immediately to freeze the account.

Requesting Changes

To update your registered details — including the wallet linked for DANA, OVO, or GoPay withdrawals — submit a request through support with valid ID. Changes take effect after verification.

Common Questions About These Terms

Real questions about how these terms apply to your account and payments.

These terms apply to anyone who opens a puna33 account in an eligible Indonesia region. Access depends on local law where you are located.

We will notify you through your registered account before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Withdrawals require wallet verification. If the name on your DANA, OVO, or GoPay account does not match your registered details, the withdrawal will be held until you verify through support.

Contact support via live chat or email from your registered address. Describe the transaction or decision in question and we will review it against your account history.

We retain account and transaction records for the period required under applicable regulations. You can request a data summary by contacting support in writing.

We may suspend or close accounts that breach these terms — including payment fraud, use of another person's wallet, or access from a restricted region under local law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.