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How puna33 Handles Your Personal Information

Your account data stays with us — not shared, not sold. This page covers what we collect when you register, deposit via DANA, OVO, or GoPay, and use our lobby, and exactly what you can do about it.

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puna33 How puna33 Handles Your Personal Information
DATA SECURITY

How We Protect and Manage Your Information

Security is built into how your account works, not added as an afterthought. Here is what we do on our end to keep your data safe and your rights intact.

Encrypted Connections All data between your device and our servers travels over SSL encryption. This applies to login, deposits via GoPay or OVO, and any account update you make.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.
Data Retention We keep your account data while your account is active. After closure, records are retained only as long as required under applicable local regulation, then deleted or anonymised.
Access Requests You can request a copy of the personal data we hold, ask us to correct errors, or ask about deletion. Submit requests via live chat or email from your registered account address.
PRIVACY CONTACT

Reach Us About Your Data

Have a question about your personal data, want to request a correction, or need to know what we hold on your account? Our support team handles privacy requests directly — no automated queue for data questions.

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Our team responds during operating hours and can handle data access requests directly.

Email Support

Send your privacy request to our support address from the email linked to your account. Include your account username so we can locate your records quickly.

Account Settings

Some data — like your contact details and notification preferences — can be reviewed and updated directly inside your account settings without contacting support.

Common Questions About Your Privacy

Straight answers to what people actually ask about how their data is handled on puna33.

We collect your name, email address, and contact details at registration. Device and session data — like IP address and login time — is also recorded to secure your account.

We do not sell your data. Payment processors like DANA, OVO, and GoPay handle transaction data under their own privacy terms. We share data with third parties only where required by law.

Deposits go through the payment processor directly. We record the method and amount for your account history but do not store your full wallet credentials or PIN on our systems.

Your data is held while your account is active. After closure, we retain records only as long as local regulation requires, then delete or anonymise them.

Yes. Send a request via live chat or email from your registered address. We will confirm what data we hold and provide a copy where local law permits.

Contact support through live chat or email. Include your account username. Correction requests are handled directly; deletion requests are assessed against our legal retention obligations.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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